Free domestic shipping. Amazon PayPal credit card

MechanicalKeyboards.com Customer Support Store policies and Service FAQs

Signature Confirmation
Signature confirmation requires the carrier (FedEx, USPS, etc.) to collect a signature from some one within the 'Ship To' address.

Good For:
  • Customers wanting to avoid their shipment being left at their door when no one is home.
  • High value shipments.
  • Anyone who has ever had a shipment 'Confirmed Delivered' to their address, but did not actually receive the shipment - for any reason.
  • If any of the above applies to you, we highly recommend purchasing signature confirmation for your shipment.

Do Note:
  • You must be home to collect the shipment.
  • Carriers will only make three delivery attempts before sending the package to your local hub OR returning it to sender (Mechanical Keyboards).
  • This feature is not available for international orders.
  • If you would like the carrier to hold the package for you, you will need to call them and request the hold (have your tracking # handy).
  • FedEx: 1-800-463-3339
  • USPS: 1-800-275-8777
  • UPS: 1-800-742-5877

Why doesn't Mechanical Keyboards automatically include signature confirmation on shipments?
  • Convenience: Many customers are at work or elsewhere during normal delivery hours. Requiring a signature on all shipments would prevent these customers from ever receiving their order.
  • Speed: Most people prefer this industry standard default method as, barring rare instances of theft or mis-delivery, it ensures they receive their package as soon as possible.
  • Cost: Rather than increasing all shipping charges, we provide signature confirmation as an optional, low-cost service.

To add signature confirmation, please add to to your cart here.


Do you have a store / accept local customers?
Yes, we welcome customers residing in or visiting the Nashville, TN area to come by our store and demo our mechanical keyboards in person!

For directions, enter your address or ZIP code below, and click Go.

Full address or ZIP code
How long does my order take to ship?
All in-stock orders ship next business day.

For back ordered items, please see the estimated 'Available Date'.

Same Day Shipping is available for an additional fee of $10 on qualifying orders until 4PM CST.
Domestic US Shipping
Domestic Standard (2 - 7 Days). This is our free shipping option. Depending on the weight of the package, this will be shipped via USPS First Class Mail or FedEx SmartPost. Transit days do not include weekends or holidays.

Domestic 3 Day (3 Days or less). This is a low cost option to expedite your transit time. Depending on the destination and package size, this will ship via USPS Priority Mail or FedEx Home Delivery, Ground, or Express Saver. Transit days do not include weekends or holidays.

Domestic Express (2 Days or less). Depending on the destination and package size, this will ship via USPS Priority Mail or FedEx Home Delivery, Ground, or Express 2 Day. Transit days do not include weekends or holidays. For example, an order placed at 4pm CST on Thursday, would ship Friday and be delivered on Tuesday.

Domestic Overnight (1 Day). This will ship via FedEx Express Overnight. All in stock orders placed before noon (CST) will arrive the following business day. This does NOT include weekend delivery. For example, an order placed at 4pm CST on Thursday, would ship Friday and be delivered Monday.

If you require Saturday delivery, please let us know before placing your order.

The above shipping methods are a general guide and may vary.

How do I check my order status?
In order to view your order status online, you must have created an account by entering a user name and password when you originally placed your order. If you did create an account, simply log in and click the Order History tab. If you have forgotten your user name or password, you can ask for a reset here.
What is covered under warranty?
Warranties fluctuate between brands of mechanical keyboards and we recommend researching the respective warranty of the keyboard you purchase ahead of time.

One item that is never covered under warranty is liquid damage. If you submit a warranty repair to Mechanical Keyboards Inc or any of our vendors with water damage, your keyboard will not (and often cannot) be repaired. You will also be responsible for any associated return shipping costs associated with such a keyboard.
What are your pre-order Policies?
Mechanical Keyboards Inc will sometimes offer the ability to pre-order certain items.

Please note the following before placing your pre-order:
  • Pre-orders are filled on a first come, first serve basis.
  • All pre-orders are charged immediately.
  • We offer our absolute best guess as to the arrival of new inventory, but sometimes models can get held up in production, customs, or any other number of situations. Estimated dates are subject to change.
  • You can cancel your pre-order at any time before it has shipped without penalty.
Do you ship Internationally?
Yes, Mechanical Keyboards Inc currently ships to all countries to which USPS and FedEx service. Please note that our shipping estimator may not work for your International Order, so you will want to proceed to checkout step 2 to see your shipping quote.
Why is Shipping so expensive for my International Order?
This is a very common question we receive from our International Customers.

Unfortunately, traceable methods available to ship internationally are quite expensive. Our standard shipping method, USPS, is the least expensive shipping method with moderate tracking information available. We may also choose to use FedEx in some instances. If you have a preference, please let us know. If FedEx is your preferred method, but more expensive than the amount already paid for shipping, we will require additional funds.

Please keep in mind, USPS First Class Mail service's maximum weight limit is 4 pounds, so most boxed full size keyboards are too heavy to qualify.

Please note that we are always looking for cheaper ways to ship Internationally. If you know of a better way, please let us know. Also, if you have a 3rd party shipping account you would like use for your International order, we will do our best to accommodate you.
My Country is NOT listed on your shipping list.
Some Countries are not listed on our 'Shipping List' at checkout due to the increased propensity of fraudulent orders in those countries. However, we have found a solution to make sure legitimate customers living in these countries can still buy keyboards!
  1. Please email us (support@mechanicalkeyboards.com) with the keyboards / accessories you would like to order along with your full address. We will then send you a PayPal payment invoice with the total order cost (products + shipping).
  2. Please note the following:
    1. We will only accept payment from Confirmed PayPal addresses.
    2. You are NOT required to go through with an order once you receive the invoice total. However, please remember that it typically costs at least $40 to ship a keyboard overseas. To save everyone's time, please do not request a detailed invoice if such an amount is unacceptable.
Feel free to contact us with any questions.
What are your RMA Policies?
We are the primary authorized RMA center in the United States for several brands. We are happy to assist with your RMA request for these brands!

Please note the following:
  • Customers unable to bring their keyboard to our store in person are responsible for shipping the keyboard to our store for repair.
  • Any item not purchased from MechanicalKeyboards.com or Mechanical Keyboards Inc will not be accepted
  • Mechanical Keyboards Inc will pay for all domestic shipping charges related to shipping the repaired keyboard back to you.
  • Most all brands have a 1 year manufacturer's warranty. If you are unsure of your brand's warranty or your time of possession, please contact us for verification before sending in your keyboard(s).
  • Make sure your keyboard is clean before sending it in for repair. Keyboards with large amounts of filth and debris not only cause a health concern for our techs, but also take a great deal of time for us to clean. Such keyboards will incur cleaning charges ranging from $10 - $40 based on severity.
  • Broken factory seals, physical damage, and/or spills will not be covered under our RMA policy, and will be subject to a return shipping charge without repair and/or refund.
  • Our technicians repair keyboards in the order in which they were received. Please allow up to 2-4 weeks for your keyboard to be repaired. In rare cases, it may take longer if we have to wait on specialized parts from the manufacturer.
  • To expedite your repair, please include a note in the box stating any and all issue(s) with the keyboard, a good call back number, and your return address.
Please contact us with any questions prior to shipping your return to our store.

Mechanical Keyboards Inc
RMA #[your order number here]
7107 Juniper Road
Fairview, TN 37062
Return / RMA shipping costs.
Mechanical Keyboards Inc accepts returns and repairs from any customer, regardless of their location. However, we are NOT responsible for return shipping expenses - even in the case of manufacturer's defects upon arrival. We strongly recommend researching a given manufacturer's RMA policies in your country before purchasing your keyboard.
What are the customs fees / duties for my International shipment?
Customs fees are not included in your shipping charges when you place your order. The fees are based on the value of the shipment and other, sometimes random, factors that we cannot predict.

Remember, Customs Fees and Duties are the buyer's responsibility and Mechanical Keyboards Inc is in no way responsible for any Customs Fees or Duties related to your International order.

Please note: We will not provide false data as to the contents or value of your order to reduce your customs fees, so please do not ask.
What is the MK Guarantee?
The MK Guarantee extends the MechanicalKeyboards.com return window from 30 days to 60 days and adds a full year to the keyboard's standard warranty.
Can I return an item for exchange?
No, at this time, items cannot be returned for an exchange. If you wish to exchange an item, please return the item you no longer want, and simply place a new order for the item you do want. We will issue a refund for your returned item as normal. This makes the process faster and simpler.
What are your return policies?

Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
  • Any item not purchased from MechanicalKeyboards.com or Mechanical Keyboards Inc
  • Any item returned 30 days after the purchase date.
  • Any item that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
  • Any item from which the UPC code has been removed from its packaging (if applicable)
  • Any item that exhibits physical damage, including damage to original retail box and accessories.
  • Any item that has a broken factory seal.
  • Any item that exhibits evidence of a spill, regardless of severity.
  • Make sure your keyboard is clean before shipping sending it in for return. Keyboards with large amounts of filth and debris not only cause a health concern for our employees, but also take a great deal of time for us to clean. Such keyboards will incur cleaning charges ranging from $10 - $40 based on severity.
  • Any item for which you have submitted a mail-in rebate
  • Please allow us 3-5 business days to process your return upon receipt.
Just about every mechanical keyboard and mechanical keyboard accessory sold on MechanicalKeyboards.com comes with a Manufacturer's Warranty and is eligible for Free RMA processing through the manufacturer with a qualifying defect.

However, if you prefer to return your keyboard to Mechanical Keyboard Inc for any reason, we are happy to accept all returns meeting the conditions listed above. Do note that all returns will be assessed a 10% restocking fee regardless of the reason for return. All items with 'Free Shipping' will also be assessed a $9 fee to recoup some of our original shipping expenses.

Returns that are not in like-new condition or are missing original accessories will be assessed additional fees.

Please send your return along with a printed and filled out copy of our Return Form to:

Mechanical Keyboards Inc
7107 Juniper Road
Fairview, TN 37062

Please note that Mechanical Keyboards Inc does not offer 'keyboard exchanges'. All returns will receive credits issued to the payment method used automatically. To accomplish the equivalent of 'exchanging' a keyboard, return the original keyboard and purchase a new one.

In the event we send you an incorrect keyboard, we do apologize. However, if the keyboard is returned to us used, dirty, etc, we will ONLY accept it as a normal return with regular return fees.
My credit card was declined due to an AVS mismatch. What is this?
This means that the Billing Address or Zip Code on file with your credit card company does not match the billing information entered at checkout. If you feel this is an error, we suggest contacting the card issuing bank using the telephone number on the back of the credit card. Have them verify the zip code on file.

Please note that we have no control over cards being accepted or declined. Canadian customers getting this error should make sure not to place a space between the 6 characters in their postal code. All other International customers have to use PayPal as our processor may not recognize your postal codes.

Please note: If your card has been declined for any reason, the charge amount may show as a pending charge in your credit account for up to 72 hours. Although it may look like a normal charge on your online statement, it will never actually hit your account.
What happens if my order is returned to sender?
Tracking information is provided with every order we ship via email. If delivery of your shipment has been attempted or if your shipment is being held at your carrier's local office, it will be shown under your tracking information. Therefore, it is your responsibility to ensure the collection of any held or max-attempted shipment.

Whether the shipment is intentionally refused or the shipping carrier reached their 'Delivery Attempt Maximum' or 'Hold Time Maximum', if your package is returned to Mechanical Keyboards Inc by the shipping carrier, your order will be restocked and refunded less the cost of shipping. We will not ship it again for free. If you would like us to reship your order, please place a new order and be sure to double check the Ship To address provided.
My shipment was confirmed delivered, but I never received it.
The Post Office or FedEx says my package was delivered, but I never got it! Occasionally a carrier will scan a package as delivered before it arrives at the final destination. When this happens, the package is usually delivered within the next few business days.

If you've waited a couple of days and you still don't have the package:

See if someone else accepted delivery. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery.
Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes.
Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or pick up the package.
Contact the Carrier. Ask if they have additional information about the package's location. (Have your tracking or delivery confirmation number handy.) If your package was shipped via FedEx, they may be able to hold the package at their local hub for you to pick up. You can call FedEx and see if this is possible (1-800-GO-FEDEX).


Please note that while we sincerely empathize with your situation, Mechanical Keyboard, like every other online merchant, has one thing to go by in order to 'prove' a package has been delivered: Delivery Confirmation. This is the industry standard to which we all adhere and use as a basis for confirming shipment delivery. As such, any order Confirmed Delivered by the shipping carrier is not eligible for a refund or replacement. Mechanical Keyboards can provide tracking information or trace assistance, but we are not responsible for Confirmed Delivered packages that you are unable to locate.

Numbers used to file a trace request:
FedEx: 1-800-463-3339
USPS: 1-800-275-8777
UPS: 1-800-742-5877


In case of theft, you may consider calling your local police office.
Signature Confirmation
Signature confirmation requires the carrier (FedEx, USPS, etc.) to collect a signature from some one within the 'Ship To' address.

Good For:
  • Customers wanting to avoid their shipment being left at their door when no one is home.
  • High value shipments.
  • Anyone who has ever had a shipment 'Confirmed Delivered' to their address, but did not actually receive the shipment - for any reason.
  • If any of the above applies to you, we highly recommend purchasing signature confirmation for your shipment.

Do Note:
  • You must be home to collect the shipment.
  • Carriers will only make three delivery attempts before sending the package to your local hub OR returning it to sender (Mechanical Keyboards).
  • This feature is not available for international orders.
  • If you would like the carrier to hold the package for you, you will need to call them and request the hold (have your tracking # handy).
  • FedEx: 1-800-463-3339
  • USPS: 1-800-275-8777
  • UPS: 1-800-742-5877

Why doesn't Mechanical Keyboards automatically include signature confirmation on shipments?
  • Convenience: Many customers are at work or elsewhere during normal delivery hours. Requiring a signature on all shipments would prevent these customers from ever receiving their order.
  • Speed: Most people prefer this industry standard default method as, barring rare instances of theft or mis-delivery, it ensures they receive their package as soon as possible.
  • Cost: Rather than increasing all shipping charges, we provide signature confirmation as an optional, low-cost service.

To add signature confirmation, please add to to your cart here.

Why did my order take longer to arrive than quoted?
Please remember that all transit times are quoted in business days and that any orders placed after 9am (CST) will not ship out until the following day. For example, if you place an Overnight order at 6pm on a Friday, your shipment cannot actually leave our store until Monday, which means it will arrive Tuesday. Note that the same shipment, if ordered at 8am on Monday would still arrive on Tuesday. This works across the board for ALL online merchants because shipping companies like FedEx and the Post Office do not include weekends or holidays in their shipping estimates. The above shipment would not arrive until Wednesday if that Monday was a Federal Holiday such as memorial day.

Please take this into consideration when ordering towards the end of the week.

International shipping is just an estimate. Once your item(s) ship from our warehouse, we have no control over the speed in which your package is delivered. Sometimes orders will arrive before the estimated number of days, sometimes orders arrive after.