The Ultimate Mechanical Keyboard Catalog

• Customers wanting to avoid their shipment being left at their door when no one is home.
• High value shipments.
• Anyone who has ever had a shipment 'Confirmed Delivered' to their address, but did not actually receive the shipment - for any reason.
• If any of the above applies to you, we highly recommend purchasing signature confirmation for your shipment.

• You must be home to collect the shipment.
• Carriers will only make three delivery attempts before sending the package to your local hub OR returning it to sender (Mechanical Keyboards).
• This feature is not available for international orders.
• If you would like the carrier to hold the package for you, you will need to call them and request the hold (have your tracking # handy).
• FedEx: 1-800-463-3339
• USPS: 1-800-275-8777
• UPS: 1-800-742-5877

• Convenience: Many customers are at work or elsewhere during normal delivery hours. Requiring a signature on all shipments would prevent these customers from ever receiving their order.
• Speed: Most people prefer this industry standard default method as, barring rare instances of theft or mis-delivery, it ensures they receive their package as soon as possible.
• Cost: Rather than increasing all shipping charges, we provide signature confirmation as an optional, low-cost service.

• Pre-orders are filled on a first come, first serve basis.
• All pre-orders are charged immediately.
• We offer our absolute best guess as to the restock date of new inventory, but sometimes models can get held up in production, quality control, border customs, or any other number of situations. Estimated dates are subject to change.
• If you move to a new address, it is your responsibility to notify MK in advance of shipment. We are unable to cancel or change shipping details for an order that has already shipped.
• If your order contains a mix of in-stock and pre-order items, this can cause delays in shipping, as the order ships out once ALL items are shown in stock in the system. If you have placed an order with mixed-date items and would like to receive the in-stock items sooner, please submit a ticket and we will ask the warehouse whether a manual partial shipment is possible for your particular order.
• You can cancel your pre-order at any time before we receive the keyboards without penalty.

1. 1) Contact your credit card company to ensure the billing address on file with your credit card matches your billing address at checkout.
2. 2) Place a new order for the same item in your original order.
3. 3) If it was a pre-order, submit a ticket with your new order ID and reference the old order ID in the message explaining what happened. We will move your new order to the same place in line for pre-ordered stock as your original order.

Yes, we can ship to a shipping forwarder as long as the order is paid with a verified PayPal account.

In the event of a package being damaged in transit, proof must be given that the damage occurred while in transit from our facility to the shipping forwarder's address. Should a package be damaged between the forwarder and the destination address, we will not be held responsible.

With regard to RMA issues and manufacturer's defects, we only ship to the original stateside shipping address used for orders when we ship out repairs/replacements under warranty. If you require direct shipment for such RMA requests, additional funds will be necessary.

My carrier says my package was delivered, but I never got it! Occasionally a carrier will scan a package as delivered before it arrives at the final destination. When this happens, the package is usually delivered within the next few business days.

If you've waited a couple of days and you still don't have the package:

See if someone else accepted delivery. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery.
Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes.
Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or pick up the package.
Contact the Carrier. Ask if they have additional information about the package's location. (Have your tracking or delivery confirmation number handy.) We also recommend contacting your local carriers hub.

To file a trace report, or to report a lost package, see the links below!

UPS Customer Service Link
FedEx Customer Service Link
USPS Customer Service Link
DHL Customer Service Link

Numbers used to file a trace request:
FedEx: 1-800-463-3339
USPS: 1-800-275-8777
UPS: 1-800-742-5877

In case of theft, you may consider calling your local police office.

Any claim of non-delivery must be reported to us within ten days of the carrier's confirmation update marking it "Delivered." After that, we are not responsible for the whereabouts of your package.

To see if MK ships to your country and check Duty & VAT rates, visit our Ship to list

MK now offers Prepaid Duty & VAT calculations for Canada, UK & most EU Countries (DDP).

Other International countries are (DDU) and the order recipient will be listed as the "Broker of Record" on the shipment. MK does not collect your Country's Duties and Taxes in advance, and DDU Customers are responsible for any and all customs fees, taxes, duties, processing and additional carrier fees. Fees are complex, based on the value of the shipment contents and other, sometimes random factors, that we cannot predict or calculate for you in advance. Please research or contact your local customs department for details before ordering.

Based on the shipping method you select at checkout, your International Order may ship with any of the major International Carriers - DHL, UPS, FedEx, or USPS.

• MK will not provide false data as to the contents or value of your order to reduce your customs fees, so please do not ask.
• Once an international order has shipped, we are unable to intercept or reroute the package.
• In the rare event a package is rejected by the customer (whether for non-payment of fees, buyer's remorse, delivery refusal, or any other reason), the item is destroyed, not returned to us, and as such, no refund can be issued.

• Shipping difficulties. This includes shipping delays, poor tracking, poor local post handling, and lost shipments.
• High levels of fraud
• High cancellation / refund rates
• Unable to ship due to COVID-19

• Customers unable to bring their keyboard to our store in person are responsible for shipping the keyboard to our store for repair.
• Any item not purchased from MechanicalKeyboards.com or Mechanical Keyboards Inc will not be accepted
• Warranty claims must be submitted directly by the original purchaser, and are non-transferrable.
• Mechanical Keyboards Inc will pay for all domestic shipping charges related to shipping the repaired keyboard back to you.
• Most all brands have a 1-year manufacturer's warranty. If you are unsure of your brand's warranty or your time of possession, please contact us for verification before sending in your keyboard(s).
• Make sure your keyboard is clean before sending it in for repair. Keyboards with large amounts of filth and debris not only cause a health concern for our techs, but also take a great deal of time for us to clean. Such keyboards will incur cleaning charges ranging from $10 - $40 based on severity.
• Broken factory seals on cases, physical damage (including pulled stems), and/or spills will not be covered under our repair policy, and will be subject to a return shipping charge without repair and/or refund. Please note that we will hold these boards for 30 days before they are destroyed should we not be contacted regarding this return shipping.
• Our technicians repair keyboards in the order in which they were received. Please allow up to 2-4 weeks for your keyboard to be repaired. In rare cases, it may take longer if we have to wait on specialized parts from the manufacturer.
• To expedite your repair, please include a note in the box stating any and all issue(s) with the keyboard, a good call back number, and your return address.

Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:

• Any item not purchased from MechanicalKeyboards.com or Mechanical Keyboards Inc
• Any item returned 30 days after the purchase date. Adjustments to this limit may be made in cases of pre-orders and International Shipments.
• Any item that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
• Any item from which the UPC code has been removed from its packaging (if applicable)
• Any item that exhibits physical damage, including damage to original retail box and accessories.
• Any item that has a broken factory seal on its case, torn 'Do Not Remove' sticker over screw.
• Any item that exhibits evidence of a spill, regardless of severity.
• Make sure your keyboard is clean before shipping sending it in for return. Keyboards with large amounts of filth and debris not only cause a health concern for our employees, but also take a great deal of time for us to clean. Such keyboards will incur cleaning charges ranging from $10 - $40 based on severity.
• Any item for which you have submitted a mail-in rebate
• Please allow us 5-10 business days to process your return upon receipt.

Just about every mechanical keyboard and mechanical keyboard accessory sold on MechanicalKeyboards.com comes with a Manufacturer's Warranty and is eligible for Free RMA processing through the manufacturer with a qualifying defect.

However, if you prefer to return your keyboard to Mechanical Keyboard Inc for any reason, we are happy to accept all returns meeting the conditions listed above. Return shipping costs are the responsibility of the customer. Please note your order's original shipping charges are non-refundable, as they have been paid to the carrier already for delivery to you. Return orders are assessed a $9 restocking fee to recoup some of our original shipping expenses.

If your item is undeliverable to the address you provided at checkout, and is sent back through the carrier's "Return to Sender" process, additional fees will apply.

Returns that are not in like-new condition or are missing original accessories can be assessed with fees up to 50% of the retail cost of the product, such fees are left to the discretion of the return technician.

Purchasing 2 or more keyboards at the same time of different switch types, with intent to keep only the one you like best is prohibited. Returns of this nature will be assessed a 15% restocking fee for each board that is returned.

Due to the high number of returns, repeat keyboard returns by the same customer may be assessed a 15% restocking fee for each board that is returned.

It is at the return technician's discretion to deduct any applicable fee they see necessary, should a return not meet the above criteria.

To send in your keyboard for a return, please follow the steps below:

1)   Fill out a copy of our Return Form, available here.
2)   Package the keyboard securely with the Return Form included in the box. Ensure that it is well-cushioned in the box (using items such as bubble wrap, packing paper, foam wrap, etc.) and tape the box up with secure packing tape that will keep all of the contents safely enclosed.
3)   Send the package to the address below using the shipping carrier of your choice.
                        Mechanical Keyboards Inc
                        RMA #[your order number here]
                        7118 Loblolly Pine Blvd
                        Fairview, TN 37062

There is no prior authorization or RMA number needed to return items. However, if your item is having issues, feel free to reach out to our support team before returning the item by clicking here.

Please note that Mechanical Keyboards Inc does not offer 'keyboard exchanges'. All returns will receive credits issued to the payment method used automatically. To accomplish the equivalent of 'exchanging' a keyboard, return the original keyboard and purchase a new one.

In the event we send you an incorrect keyboard, we do apologize. However, if the keyboard is returned to us used, dirty, etc, we will ONLY accept it as a normal return with regular return fees.

DIY items and custom items with manufacturer's defects are ONLY eligible for a refund if they are:
1) Reported within 30 days,
2) Proven to have a manufacturer's defect (not user damage or improper use), and
3) Returned in unused condition.

Items that fall into this category can include custom cables, PCBs, LEDs, diodes, keyswitches, lubricant, and similar parts sold for keyboard repair or modding. These items do not have a warranty from the manufacturer, and we cannot be held liable for damage including, but not limited to, damage from improper use, installation, or modification.

Keyboard Lubing can damage your keyboard, and will void the warranty if used. 

Please contact our Support Team prior to returning your item to discuss the best available options.