MK Customer Support

MechanicalKeyboards.com Customer Support Store policies and Service FAQs

Can I return an item for exchange?: No, at this time, items cannot be returned for an exchange. If you wish to exchange an item, please return the item you no longer want, and simply place a new order for the item you do want. We will issue a refund for your returned item as normal. This makes the process faster and simpler.

Do you have a store / accept local customers?: Yes, we welcome customers residing in or visiting the Nashville, TN area to come by our store and demo our mechanical keyboards in person!

For directions, enter your address or ZIP code below, and click Go.

Full address or ZIP code

How long does my order take to ship out?: All in-stock domestic orders ship next business day or same business day by noon. International orders ship Tuesdays and Fridays.
For pre-order items, please check the estimated 'Available Date' on that product's page.
Same day shipping is available for an additional fee of $15 on qualifying orders until 4PM CST (must contact us via phone prior to order placement).

Coupons and Discounts: Often times, Mechanical Keyboards Inc offers coupons and discounts, which can be found Here.
The coupon can be added to applicable orders on the View Cart page, under "Use Coupon Code".
We are unable to retroactively apply coupons that were missed, entered incorrectly, or forgotten. Please be sure to add coupons at the time of purchase.

Cancellation Policy: Mechanical Keyboards Inc is able to accommodate cancellation requests up to the point of label creation with no fees or penalties. Once a shipping label has been created, we will be unable to cancel your order.
During certain times, such as Black Friday, Cyber Monday, or other high sales volume events, we may be unable to cancel orders placed after 4pm the previous day.
Please place your order carefully as standard return policies will apply to shipped orders.

How do I check my order status?: In order to view your order status online, you must have created an account by entering a user name and password when you originally placed your order. If you did create an account, simply log in and click the Order History tab. If you have forgotten your user name or password, you can ask for a reset here.

What is covered under warranty?: Warranties fluctuate between brands of mechanical keyboards and we recommend researching the respective warranty of the keyboard you purchase ahead of time.

One item that is never covered under warranty is liquid damage. If you submit a warranty repair to Mechanical Keyboards Inc or any of our vendors with water damage, your keyboard will not (and often cannot) be repaired. You will also be responsible for any associated return shipping costs associated with such a keyboard.

What are your pre-order Policies?

Mechanical Keyboards Inc will sometimes offer the ability to pre-order items. The restock date shown on the product listing is the date we expect the inventory to arrive at our store for shipping.

Please note the following before placing your pre-order:

Pre-orders are filled on a first come, first serve basis.
All pre-orders are charged immediately.
We offer our absolute best guess as to the restock date of new inventory, but sometimes models can get held up in production, quality control, border customs, or any other number of situations. Estimated dates are subject to change.
You can cancel your pre-order at any time before we receive the keyboards without penalty.

In cases of very popular products, a pushed back ETA may indicate the estimated time for the following shipment and not the current shipment. In such a case, orders placed before the original ETA will still ship around the original ETA. To get details for a product, use our newly implemented Stock Availability page.

How will you ship my international order?: Our Standard International orders ship via FedEx International Mail Service (FIMS), which is the FedEx mailing alternative to the United States Postal Service (USPS). Once your order leaves our facility on a FedEx truck, it goes directly through FedEx shipping channels to your country’s customs office. Since it skips the U.S. Customs process, this service allows you to enjoy your purchase sooner. However, the tracking won’t update until the package goes through your country’s customs office, approximately 3-5 business days after departure from our warehouse. Even though this service is owned and operated by FedEx, your package is still treated as a regular international mail parcel and will be delivered by your local postal personnel.

On occasion, we may choose to use FedEx Express Economy for Standard Shipping to ship large orders (which offers better tracking, but may cost more in customs fees). Should you have a preference, please let us know. Faster options are available upon request, including UPS and other carriers; however, the customs fees for these companies may cost more, depending upon the polices in your country.

Customs fees are not included in your shipping charges when you place your order. The fees are based on the value of the shipment and other, sometimes random, factors that we cannot predict. Please ask your local customs or post office for details before ordering, if this is a concern.

Remember, Customs Fees and Duties are the buyer's responsibility and Mechanical Keyboards Inc is in no way responsible for any Customs Fees or Duties related to your International order.

Please note: We will not provide false data as to the contents or value of your order to reduce your customs fees, so please do not ask.

My Country is NOT listed on your shipping list.

We currently offer shipping to over 35 countries. Due to high cancellation rates and the items listed below, we no longer offer custom invoices for customers in countries not included in our ship to list. MK will only ship to countries found on the dropdown list at checkout.

Reasons your country may not be on our ship to list:

Shipping difficulties. This includes shipping delays, poor tracking, poor local post handling, and lost shipments.
High levels of fraud
High cancellation / refund rates

We evaluate ship to countries on a quarterly basis and may add or remove countries from this list. If your country is not listed, we suggest using a shipping forwarder (confirmed payment addresses only).

What are your RMA Policies?

We are the primary authorized RMA center in the United States for several brands. We are happy to assist with your RMA request for these brands!

Please note the following:

Customers unable to bring their keyboard to our store in person are responsible for shipping the keyboard to our store for repair.
Any item not purchased from MechanicalKeyboards.com or Mechanical Keyboards Inc will not be accepted
Mechanical Keyboards Inc will pay for all domestic shipping charges related to shipping the repaired keyboard back to you.
Most all brands have a 1 year manufacturer's warranty. If you are unsure of your brand's warranty or your time of possession, please contact us for verification before sending in your keyboard(s).
Make sure your keyboard is clean before sending it in for repair. Keyboards with large amounts of filth and debris not only cause a health concern for our techs, but also take a great deal of time for us to clean. Such keyboards will incur cleaning charges ranging from $10 - $40 based on severity.
Broken factory seals on cases, physical damage, and/or spills will not be covered under our RMA policy, and will be subject to a return shipping charge without repair and/or refund. Please note that we will hold these boards for 30 days before they are destroyed should we not be contacted regarding this return shipping.
Our technicians repair keyboards in the order in which they were received. Please allow up to 2-4 weeks for your keyboard to be repaired. In rare cases, it may take longer if we have to wait on specialized parts from the manufacturer.
To expedite your repair, please include a note in the box stating any and all issue(s) with the keyboard, a good call back number, and your return address.

Please contact us with any questions prior to shipping your return to our store.

Please send your RMA along with a printed and filled out copy of our [ Return Form ] to:
Mechanical Keyboards Inc
RMA #[your order number here]
7107 Juniper Road
Fairview, TN 37062

Return / RMA shipping costs.: Mechanical Keyboards Inc accepts returns and repairs from any customer, regardless of their location. However, we are NOT responsible for return shipping expenses - even in the case of manufacturer's defects upon arrival. We strongly recommend researching a given manufacturer's RMA policies in your country before purchasing your keyboard.

What are the customs fees / duties for my International shipment?: Customs fees are not included in your shipping charges when you place your order. The fees are based on the value of the shipment and other, sometimes random, factors that we cannot predict.

Remember, Customs Fees and Duties are the buyer's responsibility and Mechanical Keyboards Inc is in no way responsible for any Customs Fees or Duties related to your International order.

Please note: We will not provide false data as to the contents or value of your order to reduce your customs fees, so please do not ask.

What is the MK Guarantee?: The MK Guarantee extends the MechanicalKeyboards.com return window from 30 days to 60 days and adds a full year to the keyboard's standard warranty.

Can I return an item for exchange?: No, at this time, items cannot be returned for an exchange. If you wish to exchange an item, please return the item you no longer want, and simply place a new order for the item you do want. We will issue a refund for your returned item as normal. This makes the process faster and simpler.

Why is my FIMS or FedEx international tracking number invalid?: If you have placed an international order with us, you can view your shipping status using your tracking number at the FedEx FIMS website. http://mailviewrecipient.fedex.com/index.aspx The same tracking number will work via your local post office once the package arrives in your country. Please be aware that this tracking number will not work on the domestic FedEx website, and will instead return an "invalid number" response. This is normal, and nothing to be concerned about. FIMS is a completely separate service from their International Economy and Express services. When a package is shipped by FIMS, FedEx is responsible for shipping the package to your country and to your city. Once the package arrives in your city it is then handed off to your local post office where they handle the final steps of delivery. Essentially, FedEx is delivering the package to your post office and your post office will be the one to deliver the package. The entire process generally takes 10-28 days. Please note that International shipping does not guarantee tracking for every step of delivery, only delivery confirmation.

What are your return policies?

Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:

Any item not purchased from MechanicalKeyboards.com or Mechanical Keyboards Inc
Any item returned 30 days after the purchase date.
Any item that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
Any item from which the UPC code has been removed from its packaging (if applicable)
Any item that exhibits physical damage, including damage to original retail box and accessories.
Any item that has a broken factory seal on its case, torn 'Do Not Remove' sticker over screw.
Any item that exhibits evidence of a spill, regardless of severity.
Make sure your keyboard is clean before shipping sending it in for return. Keyboards with large amounts of filth and debris not only cause a health concern for our employees, but also take a great deal of time for us to clean. Such keyboards will incur cleaning charges ranging from $10 - $40 based on severity.
Any item for which you have submitted a mail-in rebate
Please allow us 5-10 business days to process your return upon receipt.

Just about every mechanical keyboard and mechanical keyboard accessory sold on MechanicalKeyboards.com comes with a Manufacturer's Warranty and is eligible for Free RMA processing through the manufacturer with a qualifying defect.

However, if you prefer to return your keyboard to Mechanical Keyboard Inc for any reason, we are happy to accept all returns meeting the conditions listed above. Return orders are assessed a $9 fee to recoup some of our original shipping expenses.

Returns that are not in like-new condition or are missing original accessories will be assessed additional fees.

Please send your return along with a printed and filled out copy of our Return Form to:

Mechanical Keyboards Inc
7107 Juniper Road
Fairview, TN 37062

Please note that Mechanical Keyboards Inc does not offer 'keyboard exchanges'. All returns will receive credits issued to the payment method used automatically. To accomplish the equivalent of 'exchanging' a keyboard, return the original keyboard and purchase a new one.

In the event we send you an incorrect keyboard, we do apologize. However, if the keyboard is returned to us used, dirty, etc, we will ONLY accept it as a normal return with regular return fees.

My credit card was declined due to an AVS mismatch. What is this?: This means that the Billing Address or Zip Code on file with your credit card company does not match the billing information entered at checkout. If you feel this is an error, we suggest contacting the card issuing bank using the telephone number on the back of the credit card. Have them verify the zip code on file.

Please note that we have no control over cards being accepted or declined. Canadian customers getting this error should make sure not to place a space between the 6 characters in their postal code. All other International customers have to use PayPal as our processor may not recognize your postal codes.

Please note: If your card has been declined for any reason, the charge amount may show as a pending charge in your credit account for up to 72 hours. Although it may look like a normal charge on your online statement, it will never actually hit your account.

What happens if my order is returned to sender?: Tracking information is provided with every order we ship via email. If delivery of your shipment has been attempted or if your shipment is being held at your carrier's local office, it will be shown under your tracking information. Therefore, it is your responsibility to ensure the collection of any held or max-attempted shipment.

Whether the shipment is intentionally refused or the shipping carrier reached their 'Delivery Attempt Maximum' or 'Hold Time Maximum', if your package is returned to Mechanical Keyboards Inc by the shipping carrier, your order will be restocked and refunded less the cost of shipping. We will not ship it again for free. If you would like us to reship your order, please place a new order and be sure to double check the Ship To address provided.

Why is my International refund less than expected?: In the vast majority of cases where International refunds appear to be less (or more) than what was anticipated, it is a matter of the currency exchange rate changing. The payment for every order submitted to MK is converted to USD at the time of your transaction. All refunds issued by MK are also in USD. If your bank account uses a non-USD currency, your bank must then convert the USD refund to your local currency using the current exchange rate.

Exchange rates are driven by global market conditions that we have no control over - they can go up and they can go down. If the currency rate changes between the time you placed the order and when a refund is issued, those changes will be reflected in the refund. Sometimes the exchange rate has changed in your favor (oddly we never get support tickets when this happens) and sometimes it has changed the other direction. MK receives no benefit in either scenario. We refund the order in the exact same currency we received it in: USD.

MK is not responsible for covering the difference caused by an exchange rate decrease.

For additional information on how exchange rates may have affected your refund, please contact PayPal, your bank, or your payment method provider.

My shipment was confirmed delivered, but I never received it.: The Post Office or FedEx says my package was delivered, but I never got it! Occasionally a carrier will scan a package as delivered before it arrives at the final destination. When this happens, the package is usually delivered within the next few business days.

If you've waited a couple of days and you still don't have the package:

See if someone else accepted delivery. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery.
Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes.
Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or pick up the package.
Contact the Carrier. Ask if they have additional information about the package's location. (Have your tracking or delivery confirmation number handy.) If your package was shipped via FedEx, they may be able to hold the package at their local hub for you to pick up. You can call FedEx and see if this is possible (1-800-GO-FEDEX).

Numbers used to file a trace request:
FedEx: 1-800-463-3339
USPS: 1-800-275-8777
UPS: 1-800-742-5877

In case of theft, you may consider calling your local police office.

Signature Confirmation

Signature confirmation requires the carrier (FedEx, USPS, etc.) to collect a signature from some one within the 'Ship To' address.

Good For:

Customers wanting to avoid their shipment being left at their door when no one is home.
High value shipments.
Anyone who has ever had a shipment 'Confirmed Delivered' to their address, but did not actually receive the shipment - for any reason.
If any of the above applies to you, we highly recommend purchasing signature confirmation for your shipment.

Do Note:

You must be home to collect the shipment.
Carriers will only make three delivery attempts before sending the package to your local hub OR returning it to sender (Mechanical Keyboards).
This feature is not available for international orders.
If you would like the carrier to hold the package for you, you will need to call them and request the hold (have your tracking # handy).
FedEx: 1-800-463-3339
USPS: 1-800-275-8777
UPS: 1-800-742-5877

Why doesn't Mechanical Keyboards automatically include signature confirmation on shipments?

Convenience: Many customers are at work or elsewhere during normal delivery hours. Requiring a signature on all shipments would prevent these customers from ever receiving their order.
Speed: Most people prefer this industry standard default method as, barring rare instances of theft or mis-delivery, it ensures they receive their package as soon as possible.
Cost: Rather than increasing all shipping charges, we provide signature confirmation as an optional, low-cost service.

To add signature confirmation, please add to to your cart here.

Why did my order take longer to arrive than quoted?: Please remember that all transit times are quoted in business days and that any orders placed after 9am (CST) will not ship out until the following day. For example, if you place an Overnight order at 6pm on a Friday, your shipment cannot actually leave our store until Monday, which means it will arrive Tuesday. Note that the same shipment, if ordered at 8am on Monday would still arrive on Tuesday. This works across the board for ALL online merchants because shipping companies like FedEx and the Post Office do not include weekends or holidays in their shipping estimates. The above shipment would not arrive until Wednesday if that Monday was a Federal Holiday such as memorial day.

Please take this into consideration when ordering towards the end of the week.

International shipping is just an estimate. Once your item(s) ship from our warehouse, we have no control over the speed in which your package is delivered. Sometimes orders will arrive before the estimated number of days, sometimes orders arrive after. We reserve the right to cancel and refund any order in advance for any reason. In the event, your refunded order results in a below 0 balance due to currency exchange rates, MK is not responsible for the difference.

Do you allow the use of shipping forwarders?: Yes, we can ship to a shipping forwarder as long as the order is paid with PayPal and that the shipping address is PayPal Confirmed.

In the event of a package being damaged in transit, proof must be given that the damage occurred while in transit from our facility to the shipping forwarder's address. Should a package be damaged between the forwarder and the destination address, we will not be held responsible.

With regard to RMA issues and manufacturer's defects, we only ship to the original stateside shipping address used for orders when we ship out repairs/replacements under warranty. If you require direct shipment for such RMA requests, additional funds will be necessary.

Empty box scam: We are aware of this scam. Please do not waste our time or yours by claiming your box arrived empty. Our processes make this impossible. Additionally, carriers weigh and record the box as it travels through their automated network. An empty box with packing material weighs roughly 7 to 8 ounces. If, for example, your shipment weighs over 3 pounds according to FedEx's tracking details, the box is / was not empty and you will not be refunded for the keyboard you received.

What are Add-on items?: The Add-on item program allows us to offer low-priced items that would be cost-prohibitive to ship on their own. Orders containing Add-on items must be $15 or more.

Tip: You can bypass the Add-on item order minimum by adding the Add On Buster to your cart.