The Ultimate Mechanical Keyboard Catalog

• Pre-orders are filled on a first come, first serve basis.
• All pre-orders are charged immediately.
• We offer our absolute best guess as to the restock date of new inventory, but sometimes models can get held up in production, quality control, border customs, or any other number of situations. Estimated dates are subject to change.
• If you move to a new address, it is your responsibility to notify MK in advance of shipment. We are unable to cancel or change shipping details for an order that has already shipped.
• If your order contains a mix of in-stock and pre-order items, this can cause delays in shipping, as the order ships out once ALL items are shown in stock in the system. If you have placed an order with mixed-date items and would like to receive the in-stock items sooner, please submit a ticket and we will ask the warehouse whether a manual partial shipment is possible for your particular order.
• You can cancel your pre-order at any time before we receive the keyboards without penalty.

• Shipping difficulties. This includes shipping delays, poor tracking, poor local post handling, and lost shipments.
• High levels of fraud
• High cancellation / refund rates
• Unable to ship due to COVID-19

• Customers unable to bring their keyboard to our store in person are responsible for shipping the keyboard to our store for repair.
• Any item not purchased from MechanicalKeyboards.com or Mechanical Keyboards Inc will not be accepted
• Mechanical Keyboards Inc will pay for all domestic shipping charges related to shipping the repaired keyboard back to you.
• Most all brands have a 1-year manufacturer's warranty. If you are unsure of your brand's warranty or your time of possession, please contact us for verification before sending in your keyboard(s).
• Make sure your keyboard is clean before sending it in for repair. Keyboards with large amounts of filth and debris not only cause a health concern for our techs, but also take a great deal of time for us to clean. Such keyboards will incur cleaning charges ranging from $10 - $40 based on severity.
• Broken factory seals on cases, physical damage (including pulled stems), and/or spills will not be covered under our RMA policy, and will be subject to a return shipping charge without repair and/or refund. Please note that we will hold these boards for 30 days before they are destroyed should we not be contacted regarding this return shipping.
• Our technicians repair keyboards in the order in which they were received. Please allow up to 2-4 weeks for your keyboard to be repaired. In rare cases, it may take longer if we have to wait on specialized parts from the manufacturer.
• To expedite your repair, please include a note in the box stating any and all issue(s) with the keyboard, a good call back number, and your return address.

• RMA repair services are offered on boards still within their warranty period at no cost to the customer.
• The customer is responsible for shipping the return/RMA back to us, including shipping costs.
• Once repairs are completed, MK will pay for shipping back to the customer.

Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:

• Any item not purchased from MechanicalKeyboards.com or Mechanical Keyboards Inc
• Any item returned 30 days after the purchase date. Adjustments to this limit may be made in cases of pre-orders and International Shipments.
• Any item that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
• Any item from which the UPC code has been removed from its packaging (if applicable)
• Any item that exhibits physical damage, including damage to original retail box and accessories.
• Any item that has a broken factory seal on its case, torn 'Do Not Remove' sticker over screw.
• Any item that exhibits evidence of a spill, regardless of severity.
• Make sure your keyboard is clean before shipping sending it in for return. Keyboards with large amounts of filth and debris not only cause a health concern for our employees, but also take a great deal of time for us to clean. Such keyboards will incur cleaning charges ranging from $10 - $40 based on severity.
• Any item for which you have submitted a mail-in rebate
• Please allow us 5-10 business days to process your return upon receipt.

Just about every mechanical keyboard and mechanical keyboard accessory sold on MechanicalKeyboards.com comes with a Manufacturer's Warranty and is eligible for Free RMA processing through the manufacturer with a qualifying defect.

However, if you prefer to return your keyboard to Mechanical Keyboard Inc for any reason, we are happy to accept all returns meeting the conditions listed above. Return shipping costs are the responsibility of the customer. Please note your order's original shipping charges are non-refundable, as they have been paid to the carrier already for delivery to you. Return orders are assessed a $9 restocking fee to recoup some of our original shipping expenses.

If your item is undeliverable to the address you provided at checkout, and is sent back through the carrier's "Return to Sender" process, additional fees will apply.

Returns that are not in like-new condition or are missing original accessories can be assessed with fees up to 50% of the retail cost of the product, such fees are left to the discretion of the return technician.

Purchasing 2 or more keyboards at the same time of different switch types, with intent to keep only the one you like best is prohibited. Returns of this nature will be assessed a 15% restocking fee for each board that is returned.

It is at the return technician's discretion to deduct any applicable fee they see necessary, should a return not meet the above criteria.

To send in your keyboard for a return, please follow the steps below:

1)   Fill out a copy of our Return Form, available here.
2)   Package the keyboard securely with the Return Form included in the box. Ensure that it is well-cushioned in the box (using items such as bubble wrap, packing paper, foam wrap, etc.) and tape the box up with secure packing tape that will keep all of the contents safely enclosed.
3)   Send the package to the address below using the shipping carrier of your choice.
                        Mechanical Keyboards Inc
                        RMA #[your order number here]
                        7118 Loblolly Pine Blvd
                        Fairview, TN 37062

There is no prior authorization or RMA number needed to return items. However, if your item is having issues, feel free to reach out to our support team before returning the item by clicking here.

Please note that Mechanical Keyboards Inc does not offer 'keyboard exchanges'. All returns will receive credits issued to the payment method used automatically. To accomplish the equivalent of 'exchanging' a keyboard, return the original keyboard and purchase a new one.

In the event we send you an incorrect keyboard, we do apologize. However, if the keyboard is returned to us used, dirty, etc, we will ONLY accept it as a normal return with regular return fees.

• Customers wanting to avoid their shipment being left at their door when no one is home.
• High value shipments.
• Anyone who has ever had a shipment 'Confirmed Delivered' to their address, but did not actually receive the shipment - for any reason.
• If any of the above applies to you, we highly recommend purchasing signature confirmation for your shipment.

• You must be home to collect the shipment.
• Carriers will only make three delivery attempts before sending the package to your local hub OR returning it to sender (Mechanical Keyboards).
• This feature is not available for international orders.
• If you would like the carrier to hold the package for you, you will need to call them and request the hold (have your tracking # handy).
• FedEx: 1-800-463-3339
• USPS: 1-800-275-8777
• UPS: 1-800-742-5877

• Convenience: Many customers are at work or elsewhere during normal delivery hours. Requiring a signature on all shipments would prevent these customers from ever receiving their order.
• Speed: Most people prefer this industry standard default method as, barring rare instances of theft or mis-delivery, it ensures they receive their package as soon as possible.
• Cost: Rather than increasing all shipping charges, we provide signature confirmation as an optional, low-cost service.

1. 1) Contact your credit card company to ensure the billing address on file with your credit card matches your billing address at checkout.
2. 2) Place a new order for the same item in your original order.
3. 3) If it was a pre-order, submit a ticket with your new order ID and reference the old order ID in the message explaining what happened. We will move your new order to the same place in line for pre-ordered stock as your original order.